Last updated: August 3, 2026
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
We currently ship within the United Kingdom only.
Destination: United Kingdom
Standard Shipping: 7–15 business days
Express Shipping: 5–10 business days
Delivery times are estimates and may vary due to carrier delays or peak seasons.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on qualifying orders — check our current promotions.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order via the carrier's website or through our store.
5. Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at info@pethous.com. We will investigate with the carrier and work to resolve the issue as quickly as possible.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. Pet House is not responsible for orders delivered to an incorrect address provided by the customer.
7. Contact Us
For any shipping-related questions, please reach out to us: Pet House — info@pethous.com — pethous.com